Which AWS service will meet these requirements?

Explanations:

Amazon EventBridge is a serverless event bus service used for building event-driven architectures. It is not designed for customer service voice or chat interactions.

Amazon Connect is a cloud-based contact center service that enables companies to set up and manage customer service operations, including voice and chat channels, with a pay-as-you-go model.

Amazon Cognito is a service for user authentication and management. It is not designed for managing customer service channels like voice or chat.

AWS Direct Connect is a network service that provides a dedicated connection from on-premises data centers to AWS. It does not offer customer service features such as voice or chat management.