A company wants to perform sentiment analysis on customer service email messages that it receives.The company wants to identify whether the customer service engagement was positive or negative.
Which AWS service should the company use to perform this analysis?
Amazon Textract
Amazon Translate
Amazon Comprehend
Amazon Rekognition
Explanations:
Amazon Textract is used for extracting text and data from documents, not for sentiment analysis.
Amazon Translate is designed for translating text from one language to another, not for analyzing sentiment.
Amazon Comprehend is a natural language processing (NLP) service that provides sentiment analysis capabilities.
Amazon Rekognition is used for image and video analysis, such as object detection, not for sentiment analysis.
I conclude that the answer is:
Amazon Comprehend