Which AWS service will meet these requirements?

Explanations:

AWS Wavelength is a service designed to deliver applications with ultra-low latency at the edge of 5G networks. It is not specifically geared towards contact center solutions or AI features for customer interactions.

AWS IAM Identity Center (AWS Single Sign-On) is a service that enables centralized access management for AWS accounts and applications. While it can enhance security and user management, it does not provide contact center capabilities or AI features for customer interactions.

AWS Direct Connect is a service that provides a dedicated network connection from your premises to AWS. It is primarily used for network connectivity and does not offer any contact center functionalities or AI capabilities.

Amazon Connect is a cloud-based contact center service that provides AI features such as natural language processing and machine learning capabilities to enhance customer experiences. It is specifically designed for managing customer interactions, making it the ideal choice for the company’s requirements.